Request help
Want to report an issue, or simply have a question answered? Val de Vie Utilities has a 24/7 manned control centre to attend to your inquiries. Reach us through any of the channels.
Remember to keep your reference number when contacting us!
Support
Efficient and Free
Pay your Water and Electricity Bills with our free direct EFT option from 1 December 2023.
Val de Vie Utilities is in the process of establishing an account with each of the major banks to make this process as simple as possible, but currently, the Val de Vie Utilities offers a Nedbank option.
We are also in the process of establishing an online credit card and related payment channels which can be used by paying a small additional convenience fee.
EFT Payments
Account Name:
VAL DE VIE UTILITIES (PTY) LTD
Account type:
Current Account
Account number:
1079704299
Branch code:
198765
Access to data
Transparency is key with this vision. Val de Vie Utilities has procured an integrated information system that is available to the account holder for accessing consumption profiles, transaction records, and their supporting documents like Invoices and Proof of Payment or updating account and contact information.
To access your portal for the first time use the following credentials:
Username: Account No.
Eg. 267366
Password: Account Holder Mobile No.
Eg. 0823334444
If you have any trouble, don’t hesitate to drop us a message on any of the channels listed below.
